By placing an order with Camelle Privé you agree to the following terms and conditions. Please read carefully before completing your purchase.

REFUND/RETURNS

There are no refunds once the 24 hour window after making payment has passed. If you are not satisfied with your purchase, please email: contact@camelleprive.com and we will work with you to rectify any issue you may have.

ALL PRODUCTS FINAL SALE. Due to hygiene and quality-control standards, we do not issue refunds, accept returns, or exchanges under any circumstances, including but not limited to:

• Change of mind
• Dissatisfaction with texture, length, color, or style
• Shipping delays
• Failure to read product descriptions or policies

By completing your purchase, you explicitly authorize payment, acknowledge that all sales are final, and agree that no chargebacks or payment disputes will be filed for reasons covered under this policy. Unauthorized chargebacks or disputes for delivered and/or processed orders may result in:

• Submission of evidence including tracking confirmation, delivery verification, policy acceptance, and transaction records
• Permanent restriction from future purchases.

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ORDER CANCELLATIONS

Orders must be cancelled within 24 hours of purchase. Orders that have already been shipped cannot be cancelled. If your order has shipped, you may return it (per our return policy) once it is received.

Please ensure your delivery address is correct at checkout. We are not responsible for errors made by the customer during the ordering process.

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PROCESSING TIMES (WIG SERVICES)

Privé Wig Spa - 10 business day processing time.

For all Wig Services, processing begins AFTER your hair + lace/wig is received by Camelle Privé. 

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PROCESSING TIMES (ALL OTHER WIG PRODUCTS)

Privé Ready to Ship Wigs - 5 business days processing time.

Privé Hold and A La Carte - 21 business days processing time.

Privé Atelier Customs - 40 business days processing time.

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Camelle Privé does not issue refunds for packages that are lost, stolen, or damaged during transit. Please double-check your delivery information before placing your order and inspect packages upon delivery.

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US/CANADA DELIVERIES

Please allow 3-7 days for delivery. We are not responsible for any customs/duty fees for your items. All international orders will be shipped by DHL or FedEx. Once your order is ready for shipping, you will be provided with tracking information.

UNSUCCESSFUL DELIVERIES IN USA/CANADA

If upon delivery you're not present at your delivery address, packages will be held at your courier location. You will then be responsible to pickup your package from the designated courier. Please check their website and contact them for all hours of operation.