CARE
♡ How do I care for my wig to make it last longer?
Keep your wig clean, conditioned, and stored properly. Wash it with sulfate-free shampoo, use a deep conditioner every few wears, and store it in its silk bag or mannequin head when not in use.
♡ Do you offer wig maintenance or revamp services?
Yes! Our revamp service includes lace cleaning, washing, deep conditioning, and restyling. It’s perfect for bringing your wig back to life and keeping it looking fresh between installs.
♡ What products should I use to wash or condition my wig?
Use sulfate-free shampoos and moisturizing conditioners. Avoid heavy oils or alcohol-based products as they can weigh the hair down or dry it out.
♡ Can I send in wigs I didn’t buy from Camelle Privé for your Privé Spa service?
At this time, only Camelle Privé units are accepted for our Wig Spa service.
QUALITY
✦ Are your wigs 100% human hair?
Yes, all Camelle Privé are made with 100% human hair. We only source premium quality bundles that give you that natural, flawless finish every time.
✦ Are your wigs glueless or do I need adhesive to wear them?
Every Camelle Privé unit is glueless. You don’t need glue, gel, or spray to look snatched. Just adjust, secure, and you’re out the door looking like that girl.
✦ How long do Camelle Privé units last with proper care?
With the right care, your Camelle Privé unit will last 3-5 years or even longer if you use our Privé Wig Spa. Longevity depends on how often you wear and maintain it, but our units are built for everyday confidence.
✦ Do the wigs come pre-styled or do I need to style them myself?
Your wig arrives intentionally curated and ready to elevate your presence immediately. Each unit is washed, conditioned, and styled before packaging to give you that “fresh install” moment as soon as you unbox it.
✦ Do your wigs shed or tangle easily?
Not at all. Our wigs are double-wefted and made with high-quality human hair, so shedding and tangling are minimal. Proper care (especially regular conditioning) keeps your wig soft, smooth, and silky.
✦ How can I tell which wig size fits me best?
Our wigs are made custom with small, medium and large caps that fit most head sizes comfortably. If you have specific sizing concerns, we can guide you on simple measurements to ensure the perfect fit before purchase.
SHIPPING AND DELIVERY
⤶ Do you ship internationally?
Yes we do. We ship worldwide through FedEx or DHL.
⤶ How long does shipping take after I place my order?
Your unit will be delivered within 3-7 business days once shipped.
⤶ Can I pick up my wig in person or is it shipping only?
Currently pickup is not available. We are only able to ship at this time.
CUSTOMER EXPERIENCE
○ How do I contact Camelle Privé if I have an issue with my order?
You can reach us directly through email — our response time is quick. Customer care is top priority, and we handle every message personally to ensure you feel heard and valued.
Email: contact@camelleprive.com.
When contacting us, please be sure to include your order number.
○ Can I return or exchange my wig if I don’t like it?
There are no refunds once the 24 hour window after making payment has passed. If you are not satisfied with your purchase, please email: contact@camelleprive.com and we will work with you to rectify any issue you may have.
ALL PRODUCTS FINAL SALE. Due to hygiene and quality-control standards, we do not issue refunds, accept returns, or exchanges under any circumstances.
○ Do you offer refunds?
There are no refunds once the 24 hour window after making payment has passed. If you are not satisfied with your purchase, please email: contact@camelleprive.com and we will work with you to rectify any issue you may have.
○ What makes Camelle Privé different from other wig brands?
Camelle Privé focuses on simplicity, confidence, and quality. We don’t overwhelm you with 50 options. We curate the best few that you can depend on. Each unit is glueless, premium quality, and intentionally crafted to help you elevate your confidence.
More questions? Contact Us